CRUMBIN believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Policy Guidelines
Returns are accepted within 2 days of delivery
Product must be:
Unused
Unwashed
With original tags & packaging
To request a return, contact us via WhatsApp/Email with:
Order ID
Reason
Product photos
Non-Returnable Cases
Used / washed items
Damaged by customer
Missing tags
Return Process
Once approved, pickup will be arranged within 1–2 days
Product must be handed over in proper packaging
Refund Policy
Refund is processed after product is received and inspected
Refund will be issued to original payment method
Processing time: 3–7 working days
Cancellation Window: Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Damaged or Defective Items: In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
Product Not as Expected: In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
